Krystal Cancun Hotel

Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Cancun Hotel

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Swimming Pool

Private swimming pool

Outdoor swimming pool

 Private beach

Beach access

 Fitness/Gym

Fitness center

 Sports activities

Aqua park

Tennis court

Golf course

Scuba diving

Wind surfing

Water skiing

Billiards/Pool tables

Table tennis

 Spa and relaxation

Spa & wellness center

Turkish bath

Reflex massage

Massage

Steam bath

Jacuzzi

Overview

Featuring the prime location of Punta Cancun, in the hub of entertainment and cultural landmarks of the district of Cancun, modern four-star hotel welcomes to the stretch of white sand beach Cancun at northeast of Mexico’s Yucatan Peninsula, next to a tranquil lagoon overlooking the Caribbean Sea.

Krystal Cancun Hotel ideally combines elegant interior and exterior décor and the latest technology.

The hotel’s 453 contemporary guestrooms and suites feature stunning views of either the Caribbean Sea or Cancun Blvd and comprise mini-bar, electronic safety deposit box, flat screen TV, and access to long distance calls.

El Mortero Restaurant, Aquamarina Restaurant, Las Velas Restaurant, lobby bar, Cascada bar, Wet bar and beach club offers traditional and modern international and local flavors and beverages.

The hotel invites to its on-site modern spa, gymnasium, massage services and outdoor recreation activities.

Business area of 540sqm comprises four meeting rooms and seats for up to 450 delegates, additionally there is a variety of exterior function space including the beachfront seven columns area suitable for large events, meetings and cocktail parties.

Year renovated:   2012.  Number of rooms:   325.

Rooms

Deluxe guestrooms 34sqm offer panoramic views of either the Caribbean Sea or Cancun Boulevard, a king bed or two double beds.

Family suites 68sqm in the main tower of the hotel consist of two connecting deluxe rooms and have two bedrooms and two bathrooms.

Krystal club rooms 32sqm feature king or two double beds, rain showers, LCD TVs, and a private balcony with panoramic ocean views and have access to the ocean view Krystal Club Lounge.

Romantic rooms are 32sqm in an oceanfront building have a plasma screen TV, a private balcony with sun chairs, and king-sized bed, bathrobes and slippers.

One bedroom junior suite 68sqm features a king bed in the bedroom with a spacious living area, bathrobes, a private terrace.

Two bedroom master suite 107sqm offers a spacious living area and private ocean view terrace, with loungers and own dipping pool.

Presidential suite 102sqm has a private bedroom with king bed, living room with flat screen TV, and 68sqm terrace with a private dipping pool overlooking Cancun and the Caribbean Sea.

Limited number of connecting rooms and rooms equipped for the physically challenged are available on request.

Dining options

Breakfast buffet is offered daily from 7am.

El Mortero Restaurant offers Mexican and international cuisine in an authentic hacienda-style surrounding daily from 6pm to 11pm.

Aquamarina Restaurant serves local and international dishes in an air-conditioned area overlooking the pool daily from 7am to 11pm.

Located beachfront, Las Velas Restaurant serves traditional and creative international dishes daily from 11am to 5pm.

Lobby bar has billiard tables and serves drinks and cocktails daily from 10am to midnight.

Cascada bar by the infinity whirlpool is open from 10am to 6pm.

Wet bar and beach club offer appetizers, tropical snacks, and cocktails daily from 10am until 5pm.

All visitors are offered a full breakfast for a fee. 

Additional features

Babysitting services and a physician on call are available at an additional fee.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/Club floor
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Guest Parking

  • Free public parking is possible on site.

Sports & Fitness

  • Water skiing
  • Scuba diving
  • Wind surfing
  • Tennis court
  • Golf course
  • Billiards/Pool tables
  • Fitness center
  • Table tennis
  • Volleyball

Services

  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Wake up service

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • Breakfast room
  • All inclusive
  • Restaurant buffet
  • Swim-up bar
  • Snack bar
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Paid babysitting/Child services
  • Children's play area
  • Children's pool
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Night club
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Massage
  • Sun terrace
  • Garden area
  • Television in lobby
  • Reflex massage

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Soundproofed rooms
  • Connecting rooms
  • Rollaway/Extra bed
  • Ironing facilities
  • Fireplace in room

Bathroom

  • Shared bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer
  • Lighted makeup mirror
  • Bathroom telephone

Media

  • Paid movies/Video
  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • International calls
  • Radio
  • AM/FM alarm clock

Policies

Check-In

  • from  1 am

Check-Out

  • until  1 am

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.8 mi
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    1900 ft
  • Beach House (cuisine: Seafood)
    2100 ft
Beaches
  • Forum Beach Cancun
    1000 ft
Hotel information
  • Check-In:
    from  1 am
  • Check-Out:
    until  1 am
  • Year renovated:
    2012
  • Number of rooms:
    325

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Deluxe guestrooms 34sqm offer panoramic views of either the Caribbean Sea or Cancun Boulevard, a king bed or two double beds.

Family suites 68sqm in the main tower of the hotel consist of two connecting deluxe rooms and have two bedrooms and two bathrooms.

Krystal club rooms 32sqm feature king or two double beds, rain showers, LCD TVs, and a private balcony with panoramic ocean views and have access to the ocean view Krystal Club Lounge.

Romantic rooms are 32sqm in an oceanfront building have a plasma screen TV, a private balcony with sun chairs, and king-sized bed, bathrobes and slippers.

One bedroom junior suite 68sqm features a king bed in the bedroom with a spacious living area, bathrobes, a private terrace.

Two bedroom master suite 107sqm offers a spacious living area and private ocean view terrace, with loungers and own dipping pool.

Presidential suite 102sqm has a private bedroom with king bed, living room with flat screen TV, and 68sqm terrace with a private dipping pool overlooking Cancun and the Caribbean Sea.

Limited number of connecting rooms and rooms equipped for the physically challenged are available on request.

Krystal Cancun Club Double RoomKrystal Cancun Club Double RoomKrystal Cancun Club Double RoomKrystal Cancun Club Double Room
Club Double Room
Bed type: Double Bed or 2 Single beds or King Size bed
Size: 345 sq. feet
Check Prices
  • Air conditioning
  • Shower
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Club Room, 1 King Bed - Continental Breakfast

Room facilities
    Krystal Cancun Club Triple RoomKrystal Cancun Club Triple RoomKrystal Cancun Club Triple Room
    Club Triple Room
    Bed type: Triple
    Size: 345 sq. feet
    Check Prices
    • Air conditioning
    — Less information+ More information
    Room facilities
      Krystal Cancun Guest RoomKrystal Cancun Guest RoomKrystal Cancun Guest RoomKrystal Cancun Guest Room
      Guest Room
      Bed type: Double or Twin beds or 2 Single beds or 1 Single bed
      Size: 370 sq. feet
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      • Air conditioning
      • Private bathroom
      — Less information+ More information

      Standard Room

      Room facilities
        Two-Room Room
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        — Less information+ More information
        Studio
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        — Less information+ More information
        Room facilities
          Krystal Cancun Triple RoomKrystal Cancun Triple RoomKrystal Cancun Triple Room
          Triple Room
          Bed type: Triple
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information
          Room facilities
            Quadruple Room
            Bed type: Quad
            Check Prices
            • Air conditioning
            — Less information+ More information
            Room facilities
              Krystal Cancun Romantic Double RoomKrystal Cancun Romantic Double RoomKrystal Cancun Romantic Double RoomKrystal Cancun Romantic Double Room
              Romantic Double Room
              Bed type: King Size bed or 1 Super-King Size bed or Double Bed
              Size: 335 sq. feet
              Check Prices
              • Air conditioning
              — Less information+ More information

              Romantic Room, 1 King Bed, Oceanfront - Continental Breakfast

              Room facilities
                Family Room
                Bed type: Double Bed or 1 Single bed or 1 Double and 1 Single bed
                Check Prices
                — Less information+ More information
                Krystal Cancun Family StudioKrystal Cancun Family StudioKrystal Cancun Family Studio
                Family Studio
                Bed type: Double Bed or 1 Single bed or 2 Single beds
                Check Prices
                • Air conditioning
                — Less information+ More information

                Family Studio

                Room facilities
                  Superior Room
                  Bed type: Double or Twin beds or 1 Single bed
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                  — Less information+ More information
                  Room facilities
                    Krystal Cancun Deluxe Double RoomKrystal Cancun Deluxe Double Room Hotel informationKrystal Cancun Deluxe Double RoomKrystal Cancun Deluxe Double Room
                    Deluxe Double Room
                    Bed type: Double Bed or King Size bed or Double or Twin beds
                    Check Prices
                    • Air conditioning
                    • Shower
                    — Less information+ More information

                    Deluxe Room

                    Room facilities
                      Krystal Cancun Deluxe Triple Room Hotel informationKrystal Cancun Deluxe Triple RoomKrystal Cancun Deluxe Triple Room
                      Deluxe Triple Room
                      Bed type: Triple
                      Check Prices
                      • Air conditioning
                      — Less information+ More information
                      Room facilities
                        Honeymoon Double Room
                        Bed type: Double Bed or 1 Single bed
                        Check Prices
                        — Less information+ More information
                        Room facilities
                          Krystal Cancun Panoramic RoomKrystal Cancun Panoramic RoomKrystal Cancun Panoramic Room
                          Panoramic Room
                          Bed type: Double beds
                          Size: 370 sq. feet
                          Check Prices
                          • Air conditioning
                          • Shower
                          — Less information+ More information

                          Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Access to long distance calls is offered when opening credit at check-in. Connecting rooms are available.

                          Room facilities
                            Luxury Double Room
                            Bed type: Double Bed
                            Check Prices
                            — Less information+ More information
                            Room facilities

                              How to reach hotel

                              hotel Krystal Cancun Hotel Cancun location
                              Show big map »

                              Hotel Address:

                              Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500

                              Get directions
                              City Center
                              • Cancun
                                6.8 mi
                              Airports
                              Restaurants
                              • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                                1900 ft
                              • Beach House (cuisine: Seafood)
                                2100 ft
                              Beaches
                              • Forum Beach Cancun
                                1000 ft
                              Hotel information
                              • Check-In:
                                from  1 am
                              • Check-Out:
                                until  1 am
                              • Year renovated:
                                2012
                              • Number of rooms:
                                325

                              Hotel Awards

                              MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                              According to guest reviews, the hotel has been rated as
                              Best Luxury Hotels in Mexico

                              Use Badge

                              Krystal Cancun Location

                              Legend
                              • Current hotel
                              • Hotels nearby
                              • Other hotels
                              • Airports
                              • Underground stations
                              • Train stations
                              • Parks
                              • Tourist attractions
                              • Museums
                              • Convention centers
                              • Stadiums
                              • Food and meals
                              • General

                              Hover above the icons to see hotel photo and details.

                              Click the hotel to go to the main hotel page.

                              Route Planner
                              Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                              Local Attractions

                              • Wet'n Wild Cancun - 1.2 mi
                                Blvd Kukulkan Km. 25, Cancun
                              • Museo Sensorial del Tequila - 2.4 mi
                                Blvd. Kukulcan km 12.5, zona hotelera, Cancun
                              • Museo de Arte Popular Mexicano - 2.5 mi
                                Blvd. Kukulcan Km 4, Cancun
                              • Playa Tortugas - 1.6 mi
                                Km 6.5, Cancun
                              • Playa Marlin - 2.4 mi
                                CancunMexico

                              Near the hotelNear the hotel

                              • Dolphinaris Cancun - 900 ft
                                Blvd. Kukulkan km.25 Zona Hotelera, Cancun
                              • Plaza Isla - 1200 ft
                                Zona Hotelera, Cancun
                              • Forum Beach Cancun - 1000 ft
                                Blvd. Kukulcan km 9 Zona Hotelera, Cancun

                              Restaurants Nearby

                              • Casa Rolandi Cancun - 1900 ft

                                Address: Av. Kukulcan Km. 13.5
                                Phone: 998 883 2557

                                81% likes this, based on 283 reviews
                                Cuisine: Italian, International, Swiss
                                Price Range: USD 30 - USD 40

                              • The Surfin Burrito - 2500 ft

                                Address: Kukulcan Blvd. Km 9.5
                                Phone: 8 83 00 83

                                74% likes this, based on 568 reviews
                                Cuisine: Mexican

                              • Beach House - 2100 ft

                                Address: Blvd. Kukulcan KM 12 Zona Hotelera
                                Phone: 9988812664

                                83% likes this, based on 30 reviews
                                Cuisine: Seafood
                                Price Range: USD 22 - USD 42

                              Getting there.

                              From the Airport

                              Take the Kukulcan Boulevard to the hotel zone until 9.5km, the Punta Cancun area (Convention Centre). Turn right and the first entrance on the right is Krystal Cancun.

                              From the North

                              Take the Kukulcan Boulevard to the hotel zone until 9.5km, turn left on Plaza Coral Negro (just past the flea market) until the access to Punta Cancun area, then turn right and the first entrance on the right is the Krystal Cancun.

                              From the South

                              Take the Kukulcan Boulevard to the hotel zone until 9.5km, the Punta Cancun area (Convention Centre). Turn right and the first entrance on the right is Krystal Cancun.

                              Hotel information
                              • Check-In:
                                from  1 am
                              • Check-Out:
                                until  1 am
                              • Year renovated:
                                2012
                              • Number of rooms:
                                325

                              Hotel Awards

                              MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                              According to guest reviews, the hotel has been rated as
                              Best Luxury Hotels in Mexico

                              Use Badge

                              Hotels nearby
                              Aloft Cancun Hotel
                              4 stars
                              0.2km
                              Riu Cancun Hotel
                              5 stars
                              0.5km
                              Real Inn Cancun
                              3 stars
                              4km

                              Krystal Cancun Reviews

                              Guest reviews are submitted by our customers after their stay at Krystal Cancun

                              Average guest rating

                              7.0out of 10
                              Very good
                              Based on 109 reviews

                              Rating by category:

                              Location
                              9.2
                              Rooms
                              8.0
                              Service
                              8.8
                              Value
                              8.6

                              Individual guest reviews

                              • Group of friends
                                7.8

                                Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

                              • Older travelers
                                8.8

                                excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

                              • Single
                                3.2

                                Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

                              • Older travelers
                                7.4

                                Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

                                Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

                              • Couple
                                9.2

                                Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

                                i little bit difficult to find ice.

                              • Single
                                10.0

                                The view from my room and the friendliness of everyone who works there.

                                The room I was in smelled like it had a mildew problem (#1453). Stinky!!

                              • Older travelers
                                9.6

                                The continal Breakfast could hve been better but in general all was plesant

                              • Couple
                                7.8

                                The beach and the swimming pool.

                                You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

                              • Family with children
                                7.8

                                Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

                                Needs some TLC

                              • Older travelers
                                8.2

                                Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

                                Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

                              • Single
                                6.6

                                -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

                                -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

                              • Couple
                                10.0

                                If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

                                The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

                              • Single
                                5.0

                                It was close to the Cancun conference center. The internet was free in the room.

                                The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

                              • Couple
                                8.8

                                The Krystal Cancun was a great price and a great location near all the action.

                              • Group of friends
                                8.8

                                Location was great, rooms were large, and the beach was beautiful

                                Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

                              How to reach hotel

                              hotel Krystal Cancun Hotel Cancun location
                              Show big map »

                              Hotel Address:

                              Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500

                              Get directions
                              City Center
                              • Cancun
                                6.8 mi
                              Airports
                              Restaurants
                              • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                                1900 ft
                              • Beach House (cuisine: Seafood)
                                2100 ft
                              Beaches
                              • Forum Beach Cancun
                                1000 ft
                              Hotel information
                              • Check-In:
                                from  1 am
                              • Check-Out:
                                until  1 am
                              • Year renovated:
                                2012
                              • Number of rooms:
                                325

                              Hotel Awards

                              MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                              According to guest reviews, the hotel has been rated as
                              Best Luxury Hotels in Mexico

                              Use Badge