Krystal Cancun

Boulevard Kukulcan Km 9 Lote 9 Y 9A Zona Cancun 77, Cancun, Mexico, 77500show map
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Highlights
7
Very goodBased on  327 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

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Overview

The 5-star Krystal Cancun is set about 9 km from Plaza Las Americas.

The property lies within 4.1 km of Museo Sensorial del Tequila.

This hotel is set in a marina area next to convention centers and exhibition centers.

The property enjoys a tranquil location within a 25-minute drive to Cancun International airport.

Rooms

Rooms of Krystal Cancun are appointed with a mini-bar, climate control and cable TV. Some rooms have the ocean view. Guests will enjoy a shower and a hairdryer provided in the bathrooms.

Eat & Drink

Residents can try dishes of Mexican cuisine at the restaurant. Providing a variety of dishes, Beach House and The Surfin Burrito are approximately 600 meters away.

All visitors are offered a full breakfast for a fee. 

Services

This well-maintained hotel benefits from a designated place for smoking, a beauty salon and a tour desk along with a business corner, a banquet hall and a conference room.

Relax

The hotel caters to families with cribs, a mini club and a play area. On-site sport activities include scuba diving, jet skiing and lawn tennis.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor heated swimming pool

Private swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Scuba diving
  • Water skiing
  • Tennis court
  • Volleyball
  • Golf course
  • Billiard tables
  • Table tennis

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor heated swimming pool
  • Private swimming pool
  • Beach access
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view
  • Ocean view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Free toiletries
  • Lighted makeup mirror

Self-catering

  • Kitchen

Media

  • Internet television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExisting beddingFREEExtra bedChildren above
12 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
The City NightclubThe City Nightclub1400 ft
Cancun Convention CenterCancun Convention Center700 ft
Forum Beach CancunForum Beach Cancun900 ftBlvd. Kukulcan km 9 Zona Hotelera, Cancun
Plaza CaracolPlaza Caracol900 ftBoulevard Kukulkan Km 8.5
Plaza IslaPlaza Isla1100 ftZona Hotelera, Cancun
Flea Market Coral NegroFlea Market Coral Negro1400 ftKukulkan Blvd Km 9
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Casa Rolandi CancunCasa Rolandi Cancun1800 ftAv. Kukulcan Km. 13.5
Beach HouseBeach House2000 ftBlvd. Kukulcan KM 12 Zona Hotelera
The Surfin BurritoThe Surfin Burrito2400 ftKukulcan Blvd. Km 9.5
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La Isla Shopping MallLa Isla Shopping Mall2.0 mi
Kukulcan MallKukulcan Mall2.6 mi
Backstage TheatreBackstage Theatre2.8 mi
Luxury Avenue CancunLuxury Avenue Cancun1.4 miHotelera Blvd Kukulcan Km. 13 Zona
Plaza la Fiesta Plaza la Fiesta 1.4 miBlvd. Kukulcan, Km 9, Zona Hotelera
Museo de Arte Popular Mexicano Museo de Arte Popular Mexicano 1.4 miBlvd. Kukulcan Km 4 Hotel Zone
Playa TortugasPlaya Tortugas1.6 miKm 6.5, Cancun
La Isla Shopping VillageLa Isla Shopping Village2.1 miBlvd Kukulkan km 12.5 Zona Hotelera
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Getting around
Airports
Cancun International (CUN)10.9 mi
Playa Del Carmen (PCM)41.6 mi
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Reviews
7.4
Very goodBased on  327  reviews

Rating by category:

9.0
Location
6.3
Rooms
7.0
Service
  • 7.8
    Fabulous

    Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

  • 8.8
    Superb

    excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

  • 3.2
    Guest rating

    Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

  • 7.4
    Very good

    Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

    Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

  • 9.2
    Superb

    Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

    i little bit difficult to find ice.

  • 10.0
    Exclusive

    The view from my room and the friendliness of everyone who works there.

    The room I was in smelled like it had a mildew problem (#1453). Stinky!!

  • 9.6
    Exclusive

    The continal Breakfast could hve been better but in general all was plesant

  • 7.8
    Fabulous

    The beach and the swimming pool.

    You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

  • 7.8
    Fabulous

    Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

    Needs some TLC

  • 8.2
    Fabulous

    Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

    Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

  • 6.6
    Good

    -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

    -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

  • 10.0
    Exclusive

    If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

    The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

  • 5.0
    Guest rating

    It was close to the Cancun conference center. The internet was free in the room.

    The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

  • 8.8
    Superb

    The Krystal Cancun was a great price and a great location near all the action.

  • 8.8
    Superb

    Location was great, rooms were large, and the beach was beautiful

    Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

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Highlights
7
Very goodBased on  327 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExisting beddingFREEExtra bedChildren above
12 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Cancun International (CUN)10.9 mi
Playa Del Carmen (PCM)41.6 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
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Rooms and Guests
0Guests / room