Enter your dates to see prices

Krystal Cancun

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Krystal Cancun

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor heated swimming pool

Private swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Overview

Krystal Cancun Hotel is situated in the middle of Cancun in 25 minutes walking distance from Museo de Arte Popular Mexicano . The hotel was opened in 1981 and remains an example of functional architecture in Cancun ever since.

Krystal Cancun Hotel is located within walking distance to the beautiful white beach. Golf courses, restaurants and entertainment venues are stroll from the hotel.

This hotel is set in a marina area next to convention centers and exhibition centers.

The property enjoys a tranquil location within a 25-minute drive to Cancun International airport.

Rooms

Krystal Cancun Hotel offers comfortable rooms featuring large bathrooms with a shower, a hairdryer and free toiletries. Rooms come with a breathtaking view on the lagoon. Guestrooms are outfitted with a Mexican interior.

Eat & Drink

Guests can start their day with buffet breakfast served at the bar. The lobby restaurant serves delicious authentic meals. Billiards and a terrace are provided in the Poolside bar. Casa Rolandi Cancun and Beach House are 10 minutes walking distance from Krystal Cancun Hotel.

All visitors are offered a full breakfast for a fee. 

Services

This well-maintained hotel benefits from a designated place for smoking, a beauty salon and a tour desk along with a business corner, a banquet hall and a conference room.

Relax

The hotel caters to families with cribs, a mini club and a play area. On-site sport activities include scuba diving, jet skiing and lawn tennis.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

Read moreLess
This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Non-smoking property
  • Free Wi-Fi in public areas
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Lift
  • Currency exchange
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Scuba diving
  • Water skiing
  • Tennis court
  • Volleyball
  • Golf course
  • Billiard tables
  • Table tennis

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor heated swimming pool
  • Private swimming pool
  • Beach access
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view
  • Ocean view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Room toiletries
  • Lighted makeup mirror
  • Bathroom telephone

Media

  • Internet television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

All children
0 - 12 years
Existing bedding FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Krystal Cancun Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    1800 ft
  • Beach House
    2000 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Krystal Cancun photos Room
Club Room
Ocean view
  • Max occupancy:

    6 persons

  • Bed type:

    Sleeping arrangements for 4 persons, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Balcony
  • Work desk
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Bedding:Sofa bed
  • Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Standard|Club Room + Continental Breakfast

Krystal Cancun photos Room Krystal Club Krystal Club King
Club King Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Direct dial phone number
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Coffee/tea maker
  • Media:Television
  • Wake up service
  • Radio
Room Description:

Standard|Club Room, Ocean View (1 King Bed)

Krystal Cancun photos Exterior Hotel information
Standard Double Room
City view
  • Room size:

    370 sq. feet

  • Max occupancy:

    5 persons

  • Bed type:

    1 Double bed, 1 Single bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Heating
  • Facilities for disabled
  • Terrace
  • Balcony
  • Work desk
  • Fireplace
  • Ironing facilities
  • Storage space
  • Tiled/marble floor
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Bathtub/shower combination
  • Hair dryer
  • Towels
  • Phone in bathroom
  • Toilet
  • Bedding:Linen
  • Sofa bed
  • Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Cable/satellite TV
  • Wake up service
  • Radio
Krystal Cancun photos Exterior Hotel information
Leisure King Room
  • Room size:

    345 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Work desk
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Bedding:Sofa bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Cable TV
  • Wake up service
  • Radio
Krystal Cancun photos Room
Romantic Room
Ocean view
  • Room size:

    335 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Dining:Mini-bar
  • Media:Cable TV
Room Description:

Standard|Habitaciones Romantic

Krystal Cancun photos Room
Family Studio
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 4 persons, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Private pool
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
Room Description:

Standard|Family Studio, Ocean View

Krystal Cancun photos Exterior Hotel information
Deluxe Room
Ocean view
  • Max occupancy:

    6 persons

  • Bed type:

    Sleeping arrangements for 4 persons, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Terrace
  • Balcony
  • Work desk
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Bedding:Sofa bed
  • Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Deluxe|Deluxe Ocean View All Inclusive

Krystal Cancun photos Room
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Direct dial phone number
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Coffee/tea maker
  • Media:Television
  • Wake up service
  • Radio
Krystal Cancun photos Room
Deluxe Single Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Facilities for disabled
  • Terrace
  • Work desk
  • Ironing facilities
  • Connecting room
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Cable TV
  • Wake up service
Room Description:

Deluxe|Deluxe Room

Krystal Cancun photos Room
Ocean Double Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Private pool
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Facilities for disabled
  • Work desk
  • Ironing facilities
  • Connecting room
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Cable TV
Room Description:

Standard|DOUBLE CLUB KRYSTAL OCEAN VIEW WITH BALCONY

Krystal Cancun photos Room
Ocean King Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Club Single Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Club Room. BED & BREAKFAST. Dynamic product

Club Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Club Room. BED & BREAKFAST. Dynamic product

Standard Connecting Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
Room Description:

Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Access to long distance calls is offered when opening credit at check-in. Connecting rooms are available.

Studio
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
  • Media:Cable TV
Room Description:

Standard|Estudio Familiar Vista al Mar

Standard Single Room
Sea view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Heating
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Terrace
  • Ironing facilities
  • Connecting room
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
Room Description:

Standard|Standard Single Room (Single bed) (bridal room)

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Heating
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Ironing facilities
  • Connecting room
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
Room Description:

Standard Room. ALL INCLUSIVE. Dynamic product

Quadruple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Standard|Standard Quadruple Club Room

Romantic Oceanfront King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Standard|Romantic Room, 1 King Bed, Oceanfront

Romantic Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Standard|Krystal Romantic

Family Room
Sea view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Balcony
    • + More
  • Bedding:Sofa bed
  • Media:Cable TV
Room Description:

Standard|Standard Single Family Room (Single bed)

Standard Family Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Standard|Standard Single Family Room (Single bed)

Standard Family Quadruple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Standard|Standard Quadruple Family Room

Superior Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Facilities for disabled
  • Terrace
  • Connecting room
  • Bedding:Cots available
  • Dining:Coffee/tea maker
  • Media:Cable TV
Room Description:

DOUBLE/TWIN SUPERIOR SEA VIEW (2AD+1CHD). BED & BREAKFAST. Standard rate

Superior Single Room
Sea view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Facilities for disabled
  • Terrace
  • Connecting room
  • Bedding:Cots available
  • Dining:Coffee/tea maker
  • Media:Cable TV
Room Description:

SINGLE SUPERIOR SEA VIEW. BED & BREAKFAST. Standard rate

Deluxe Connecting Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds or 1 King-size bed

  • Check Prices
Room Description:

Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king-size bed or 2 double beds. There is a flat-screen TV, safe and minibar. Access to long distance calls is offered when opening credit at check-in. Connecting rooms are available.

Deluxe Triple Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Deluxe Room Ocean View. BED & BREAKFAST. Dynamic product

Deluxe Quadruple Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Deluxe|Deluxe Quadruple Room with Ocean View

Honeymoon Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • Bedding:Sofa bed
  • Media:Cable TV
Room Description:

Standard|Honeymoon + Breakfast

Ocean Single Room
Ocean view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Standard|Club Room, Ocean View

Luxury Double Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Jacuzzi
    • Balcony
    • + More
  • General:Safe deposit box
  • Facilities for disabled
  • Connecting room
  • Bedding:Sofa bed
  • Cots available
  • Dining:Coffee/tea maker
  • Media:Cable TV
Room Description:

Deluxe|Double room - Luxury - Sea View

Luxury Single Room
Sea view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Deluxe|Double room - Luxury - Sea View

Krystal Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Plaza Las Americas5.1 mi
    Av. Tulum 260
  • Beto Avila Stadium6.1 mi
    Mza 4 Supmza 21 Av. Circuito Mayapan s/n L 4
  • Wet\'n Wild Cancun 8.8 mi
    Blvd Kukulkan Km. 25 Zona Hotelera
  • Mercado 28 6.1 mi
    north of the Coba and Tankah intersection AV. 5 C.20 Y 22 Nte. 29-A
  • Mercado 23 6.1 mi
    CancunMexico

Restaurants nearby

  • Casa Rolandi Cancun1800 ft

    Address: Av. Kukulcan Km. 13.5
    Phone: 998 883 2557

    81% likes this, based on 283 reviews
    Cuisine: Italian, International, Swiss
    Price Range: USD 30 - USD 40

  • The Surfin Burrito2400 ft

    Address: Kukulcan Blvd. Km 9.5
    Phone: 8 83 00 83

    74% likes this, based on 568 reviews
    Cuisine: Mexican

  • Beach House2000 ft

    Address: Blvd. Kukulcan KM 12 Zona Hotelera
    Phone: 9988812664

    83% likes this, based on 30 reviews
    Price Range: USD 22 - USD 42

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Krystal Cancun Reviews

Guest reviews are submitted by our customers after their stay at Krystal Cancun

7.4
Very goodBased on341 reviews

Rating by category:

Location
9.2
Rooms
8.0
Service
8.8

Guest reviews

  • Group of friends
    7.8

    Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

  • Older travelers
    8.8

    excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

  • Single
    3.2

    Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

  • Older travelers
    7.4

    Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

    Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

  • Couple
    9.2

    Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

    i little bit difficult to find ice.

  • Single
    10.0

    The view from my room and the friendliness of everyone who works there.

    The room I was in smelled like it had a mildew problem (#1453). Stinky!!

  • Older travelers
    9.6

    The continal Breakfast could hve been better but in general all was plesant

  • Couple
    7.8

    The beach and the swimming pool.

    You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

  • Family with children
    7.8

    Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

    Needs some TLC

  • Older travelers
    8.2

    Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

    Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

  • Single
    6.6

    -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

    -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

  • Couple
    10.0

    If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

    The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

  • Single
    5.0

    It was close to the Cancun conference center. The internet was free in the room.

    The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

  • Couple
    8.8

    The Krystal Cancun was a great price and a great location near all the action.

  • Group of friends
    8.8

    Location was great, rooms were large, and the beach was beautiful

    Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

How to reach hotel

hotel Krystal Cancun Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    1800 ft
  • Beach House
    2000 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge