Krystal Cancun Hotel

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Cancun Hotel

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Valet parking

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Private swimming pool

Overview

Krystal is a worthy example of 4-star hotels in Cancun offering non-smoking rooms overlooking the Caribbean Sea.

The hotel is located in a resort area of Cancun, close to Interactive Aquarium, El Rey Ruins and Museo de Arte Popular Mexicano. Bars, restaurants and nightclubs are stroll from the hotel.

Such shopping places as gift shops and a shopping village are a few steps from the property.

Guests can reach Krystal Hotel by car from Cancun International airport in 20 minutes.

Rooms

Krystal Hotel provides 104 guestrooms appointed with blackout curtains, wireless internet, an electronic safe, climate control and flat-screen television for a pleasant stay in Cancun. Some rooms at Krystal Hotel have a view over the ocean.

Eat & Drink

Guests can enjoy Italian and Swiss cuisine in Beach House located 650 meters away.

All visitors are offered a full breakfast for a fee. 

Services

Shopping service, concierge service and room service as well as a lift, parking and currency exchange are available for guests' use.

Relax

On-site spa options feature a wellness center and a Jacuzzi. On-site fitness facilities include a gym and fitness classes.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

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Facilities

General

  • Non-smoking property
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Scuba diving
  • Water skiing
  • Tennis court
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Table tennis

Services

  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Paid breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Sea view
  • City view
  • Ocean view
  • Street view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Terrace
  • Fireplace in room
  • Tea and coffee facilities
  • Mirror
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries
  • Lighted makeup mirror
  • Bathroom telephone

Self-catering

  • Kitchen

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.8 mi
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    1900 ft
  • Beach House
    2100 ft
Beaches
  • Forum Beach Cancun
    1000 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Krystal Cancun photos Room Krystal Club Krystal Club King
Club Single Room
Bed type: 1 Single bed or King-size bed or Double bed
Size: 345 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Standard|Krystal Club Ocean View

Room facilities
    Krystal Cancun photos Room Krystal Club Krystal Club King
    Club King Room
    Bed type: King-size bed
    Size: 345 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Standard|Club Room, Ocean View (1 King Bed)

    Room facilities
      Krystal Cancun photos Room
      Double Room
      Bed type: 1 Single bed or Sleeping arrangements for 4 persons or King-size bed
      Size: 370 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      Standard|Double Familiar-with Sea View

      Room facilities
        Studio
        Bed type: King-size bed
        Size: 345 sq. feet
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        — Less information+ More information

        Standard|1 King, 1 Sofa Bed - Non-Smoking - Studio with Kitchen - Ocean View

        Krystal Cancun photos Exterior Hotel information
        Leisure King Room
        Bed type: King-size bed
        Size: 345 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Standard|Standard 1 King Size Bed All Inclusive

        Room facilities
          King Suite
          Bed type: Double bed
          Size: 345 sq. feet
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          — Less information+ More information

          Standard|1 King, 1 Sofa Bed - Non-Smoking - Studio with Kitchen - Ocean View

          Krystal Cancun photos Exterior Hotel information
          King Studio
          Bed type: King-size bed
          Check Prices
          • Air conditioning
          — Less information+ More information

          Standard|1 King, 1 Sofa Bed - Non-Smoking - Studio with Kitchen - Ocean View

          Room facilities
            Triple Room
            Bed type: Sleeping arrangements for 3 persons
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            — Less information+ More information

            Standard|Triple Room - Room Only

            Quadruple Room
            Bed type: Sleeping arrangements for 4 persons
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            — Less information+ More information

            Standard|Quad (2ad+2ch)

            Krystal Cancun photos Room
            Romantic Double Room
            Bed type: King-size bed or Double bed or 1 Super King-size bed
            Size: 335 sq. feet
            Check Prices
            • Air conditioning
            — Less information+ More information

            Standard|Krystal Romantic

            Room facilities
              Krystal Cancun photos Room
              Romantic King Room
              Bed type: King-size bed
              Check Prices
              • Air conditioning
              — Less information+ More information

              Check in 3:00 p.m. Max capacity 2 People Check out 12:00 p.m. Bedding 1 King size bed Room view Ocean view Services Air Conditioning Balcony/Terrace Bath robes Cable/Satellite Coffee Maker Cribs Available Extra Beds Available Hair dryer Iron Ironing board Minibar Makeup Mirror Flat Panel TV Safe Deposit Box Shower Slippers Smoke Detectors Fire Sprinklers Telephone Wake up calls Wireless Internet

              Room facilities
                Family Room
                Bed type: Double bed
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                — Less information+ More information

                Standard|Family Room + Breakfast

                Krystal Cancun photos Room
                Family Studio
                Bed type: 2 Single beds or Double bed or 1 Super King-size bed and 1 Sofa bed
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                • Air conditioning
                — Less information+ More information

                Standard|Family Studio All Inclusive

                Room facilities
                  Superior Room
                  Bed type: Double bed or Twin beds
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                  — Less information+ More information

                  Superior|DOUBLE/TWIN SUPERIOR SEA VIEW

                  Krystal Cancun photos Exterior Hotel information
                  Deluxe Single Room
                  Bed type: 1 Single bed or Sleeping arrangements for 3 persons or King-size bed
                  Check Prices
                  • Air conditioning
                  • Private bathroom
                  — Less information+ More information

                  Deluxe|Deluxe Ocean View All Inclusive

                  Room facilities
                    Krystal Cancun photos Room Deluxe King
                    Deluxe King Room
                    Bed type: King-size bed
                    Check Prices
                    • Air conditioning
                    • Shower
                    — Less information+ More information

                    Deluxe|Deluxe Room, Ocean View (1 King Bed)

                    Room facilities
                      Krystal Cancun photos Exterior Hotel information
                      Executive Double Room
                      Bed type: 1 King-size bed or 1 Double bed
                      Check Prices
                      • Air conditioning
                      — Less information+ More information

                      Deluxe|2 Double or 1 King - Non-Smoking - Executive - Ocean View

                      Room facilities
                        Krystal Cancun photos Exterior Hotel information
                        Executive King Room
                        Bed type: King-size bed
                        Check Prices
                        • Air conditioning
                        — Less information+ More information

                        Deluxe|1 King - Non-Smoking - Executive - Ocean View

                        Room facilities
                          Honeymoon Room
                          Bed type: Double bed
                          Check Prices
                          — Less information+ More information

                          Standard|Honeymoon + Breakfast

                          Krystal Cancun photos Exterior Hotel information
                          Luxury Double Room
                          Bed type: 1 Single bed or Double bed
                          Check Prices
                          • Air conditioning
                          — Less information+ More information

                          Deluxe|Double Luxury Ocean View

                          Room facilities

                            How to reach hotel

                            hotel Krystal Cancun Hotel Cancun location
                            Show big map »

                            Hotel Address:

                            Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

                            Get directions
                            City Center
                            • Cancun
                              6.8 mi
                            Airports
                            Restaurants
                            • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                              1900 ft
                            • Beach House
                              2100 ft
                            Beaches
                            • Forum Beach Cancun
                              1000 ft
                            Hotel information
                            • Check-in:
                              from  3 pm
                            • Check-out:
                              until  12 pm
                            • Year renovated:
                              2012
                            • Number of floors:
                              8
                            • Number of rooms:
                              453

                            Hotel Awards

                            MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                            According to guest reviews, the hotel has been rated as
                            Best Luxury Hotels in Mexico

                            Use Badge

                            Krystal Cancun Location

                            Legend
                            • Current hotel
                            • Hotels nearby
                            • Other hotels
                            • Airports
                            • Underground stations
                            • Train stations
                            • Parks
                            • Tourist attractions
                            • Museums
                            • Convention centers
                            • Stadiums
                            • Food and meals
                            • General

                            Hover above the icons to see hotel photo and details.

                            Click the hotel to go to the main hotel page.

                            Route Planner
                            Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                            What's nearby

                            Places of interest

                            • The City Nightclub - 1400 ft

                            Convention centers

                            • Cancun Convention Center - 1000 ft

                            Shopping areas

                            • La Isla Shopping Mall - 2.1 mi
                            • Kukulcan Mall - 2.6 mi

                            Monuments and Landmarks

                            • Coco Bongo - 700 ft

                            Theaters

                            • Backstage Theatre - 2.9 mi

                            Local attractions

                            • Wet'n Wild Cancun - 1.3 mi
                              Blvd Kukulkan Km. 25, Cancun
                            • Museo Sensorial del Tequila - 2.4 mi
                              Blvd. Kukulcan km 12.5, zona hotelera, Cancun
                            • Museo de Arte Popular Mexicano - 2.5 mi
                              Blvd. Kukulcan Km 4, Cancun
                            • Playa Tortugas - 1.6 mi
                              Km 6.5, Cancun
                            • Playa Marlin - 2.4 mi
                              CancunMexico

                            Near the hotel

                            • Dolphinaris Cancun - 1000 ft
                              Blvd. Kukulkan km.25 Zona Hotelera, Cancun
                            • Plaza Isla - 1200 ft
                              Zona Hotelera, Cancun
                            • Forum Beach Cancun - 1000 ft
                              Blvd. Kukulcan km 9 Zona Hotelera, Cancun

                            Restaurants nearby

                            • Casa Rolandi Cancun - 1900 ft

                              Address: Av. Kukulcan Km. 13.5
                              Phone: 998 883 2557

                              81% likes this, based on 283 reviews
                              Cuisine: Italian, International, Swiss
                              Price Range: USD 30 - USD 40

                            • The Surfin Burrito - 2500 ft

                              Address: Kukulcan Blvd. Km 9.5
                              Phone: 8 83 00 83

                              74% likes this, based on 568 reviews
                              Cuisine: Mexican

                            • Beach House - 2100 ft

                              Address: Blvd. Kukulcan KM 12 Zona Hotelera
                              Phone: 9988812664

                              83% likes this, based on 30 reviews
                              Price Range: USD 22 - USD 42

                            Hotel information
                            • Check-in:
                              from  3 pm
                            • Check-out:
                              until  12 pm
                            • Year renovated:
                              2012
                            • Number of floors:
                              8
                            • Number of rooms:
                              453

                            Hotel Awards

                            MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                            According to guest reviews, the hotel has been rated as
                            Best Luxury Hotels in Mexico

                            Use Badge

                            Hotels nearby
                            Aloft Cancun Hotel
                            4 stars
                            0.2 km
                            Riu Cancun Hotel
                            5 stars
                            0.5 km
                            Hotel Nyx Cancun
                            4 stars
                            3 km
                            Me Cancun Hotel
                            5 stars
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                            Real Inn Cancun
                            4 stars
                            4 km
                            Cities nearby

                            Krystal Cancun Reviews

                            Guest reviews are submitted by our customers after their stay at Krystal Cancun

                            Average guest rating

                            7.0out of 10
                            Very good
                            Based on 110 reviews

                            Rating by category:

                            Location
                            9.2
                            Rooms
                            8.0
                            Service
                            8.8
                            Value
                            8.6

                            Guest reviews

                            • Group of friends
                              7.8

                              Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

                            • Older travelers
                              8.8

                              excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

                            • Single
                              3.2

                              Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

                            • Older travelers
                              7.4

                              Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

                              Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

                            • Couple
                              9.2

                              Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

                              i little bit difficult to find ice.

                            • Single
                              10.0

                              The view from my room and the friendliness of everyone who works there.

                              The room I was in smelled like it had a mildew problem (#1453). Stinky!!

                            • Older travelers
                              9.6

                              The continal Breakfast could hve been better but in general all was plesant

                            • Couple
                              7.8

                              The beach and the swimming pool.

                              You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

                            • Family with children
                              7.8

                              Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

                              Needs some TLC

                            • Older travelers
                              8.2

                              Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

                              Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

                            • Single
                              6.6

                              -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

                              -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

                            • Couple
                              10.0

                              If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

                              The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

                            • Single
                              5.0

                              It was close to the Cancun conference center. The internet was free in the room.

                              The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

                            • Couple
                              8.8

                              The Krystal Cancun was a great price and a great location near all the action.

                            • Group of friends
                              8.8

                              Location was great, rooms were large, and the beach was beautiful

                              Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

                            How to reach hotel

                            hotel Krystal Cancun Hotel Cancun location
                            Show big map »

                            Hotel Address:

                            Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

                            Get directions
                            City Center
                            • Cancun
                              6.8 mi
                            Airports
                            Restaurants
                            • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                              1900 ft
                            • Beach House
                              2100 ft
                            Beaches
                            • Forum Beach Cancun
                              1000 ft
                            Hotel information
                            • Check-in:
                              from  3 pm
                            • Check-out:
                              until  12 pm
                            • Year renovated:
                              2012
                            • Number of floors:
                              8
                            • Number of rooms:
                              453

                            Hotel Awards

                            MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                            According to guest reviews, the hotel has been rated as
                            Best Luxury Hotels in Mexico

                            Use Badge