Krystal Cancun Hotel

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Cancun Hotel

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

Luggage storage
24-hour

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid shuttle service

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Heated swimming pool

Private swimming pool

Overview

Krystal Cancun Hotel is situated next to beautiful white beaches and features free parking, a tennis court and a night club. Built in 1981, the attractive hotel was renovated in 2012.

Because of Krystal Cancun Hotel location in the middle of a charming area, it is easy to get to La Isla Shopping Mall, which is 3.3 km away. Restaurants, golf courses and entertainment venues are stroll from the hotel.

Guests will find convention centers and exhibition centers in the neighborhood.

Krystal Cancun Hotel can be reached in 25 minutes by car from Cancun International airport.

Rooms

Krystal Cancun Hotel offers 453 elegant rooms with large bathrooms. Some rooms come with a spectacular view of the Caribbean Sea. The rooms are designed with contemporary décor and have marble floors.

Eat & Drink

Different dishes of international cuisine are served at the restaurant. The Poolside bar serves cool drinks and features billiards and a terrace. Guests can share a meal in Casa Rolandi Cancun and Beach House, located about 600 meters away.

All visitors are offered a full breakfast for a fee. 

Services

The hotel offers a designated smoking area, a beauty salon and a tour desk as well as a business corner, a banqueting hall and a conference room for guests' comfort.

Relax

The on-site spa facilities include a health club, a spa center and a Jacuzzi. Such fitness options as a gym and a fitness center are available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

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Facilities

General

  • Non-smoking property
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Scuba diving
  • Water skiing
  • Tennis court
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Table tennis

Services

  • Paid shuttle service
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Paid breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Buffet breakfast

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Terrace
  • Fireplace in room
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Bath/ Shower
  • Hair dryer
  • Room toiletries
  • Lighted makeup mirror
  • Bathroom telephone

Self-catering

  • Kitchen

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

All children
0 - 12 years
Existing bedding FREE
Maximum capacity of extra beds in a room is 1. 

Pets

Pets are not allowed.

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.8 mi
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    1900 ft
  • Beach House
    2100 ft
Beaches
  • Forum Beach Cancun
    1000 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Krystal Cancun photos Room
Club Twin Room
Ocean view
  • Max occupancy:

    6 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Work desk
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Standard|Twin Room Club (Without Breakfast)

Krystal Cancun photos Room Krystal Club Krystal Club King
Club King Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Direct dial phone number
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Media:Television
  • Wake up service
  • Radio
Room Description:

Standard|Club Room, Ocean View (1 King Bed)

Club Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Club Room. BED & BREAKFAST. Dynamic product

Krystal Cancun photos Room
Twin Room
City view
  • Room size:

    370 sq. feet

  • Max occupancy:

    5 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Heating
  • Facilities for disabled
  • Terrace
  • Work desk
  • Fireplace
  • Ironing facilities
  • Storage space
  • Tiled/marble floor
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Toilet
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Standard|Double Room - All Inclusive. Standard-All Inclusive-Standard

Standard Studio
Sea view
  • Max occupancy:

    2 persons

  • Check Prices
Krystal Cancun photos Exterior Hotel information
Leisure King Room
City view
  • Room size:

    345 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Television
  • Wake up service
  • Radio
Room Description:

Standard|Standard 1 King Size Bed All Inclusive

King Studio
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • Bedding:Sofa bed
  • Dining:Kitchen unit
Room Description:

Standard|1 King, 1 Sofa Bed - Non-Smoking - Studio with Kitchen - Ocean View

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Heating
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Ironing facilities
  • Connecting room
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
Room Description:

Standard Room. ALL INCLUSIVE. Dynamic product

Krystal Cancun photos Room
Romantic Room
Ocean view
  • Room size:

    335 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Dining:Mini-bar
  • Media:Pay TV
Room Description:

Standard|Krystal Romantic

Romantic Oceanfront King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Standard|Romantic Room, 1 King Bed, Oceanfront

Family Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
Room Description:

Standard|Family Room + Breakfast

Krystal Cancun photos Room
Family Studio
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 King-size bed and 1 Sofa bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
Room Description:

Family Studio. BED & BREAKFAST. Dynamic product

Family King Studio
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • Bedding:Sofa bed
  • Dining:Kitchen unit
Room Description:

Room Ideal for families, can accomodate 2 adults and 2 children under 12 years, includes a sliding sofa bed for two.

Superior Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds, 1 Single bed

  • Check Prices
  • General:Terrace
Room Description:

DOUBLE/TWIN SUPERIOR SEA VIEW (2AD+2CH). ALL INCLUSIVE. Standard rate

Krystal Cancun photos Exterior Hotel information
Deluxe Room
Ocean view
  • Max occupancy:

    6 persons

  • Bed type:

    1 Double bed, 2 Single beds or 1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Work desk
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Deluxe Room Ocean View. BED & BREAKFAST

Krystal Cancun photos Room Deluxe King
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Direct dial phone number
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Television
  • Wake up service
  • Radio
Deluxe Triple Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe Room Ocean View. BED & BREAKFAST. Dynamic product

Executive Double Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Deluxe|2 Double or 1 King - Non-Smoking - Executive - Ocean View

Executive King Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Deluxe|1 King - Non-Smoking - Executive - Ocean View

Honeymoon Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
Room Description:

Standard|Honeymoon + Breakfast

Luxury Double Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
Room Description:

Deluxe|Double room - Luxury - Sea View

Krystal Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Places of interest

  • The City Nightclub1400 ft

Convention centers

  • Cancun Convention Center1000 ft

Shopping areas

  • La Isla Shopping Mall2.1 mi
  • Kukulcan Mall2.6 mi

Monuments and Landmarks

  • Coco Bongo700 ft

Theaters

  • Backstage Theatre2.9 mi

Local attractions

  • Wet'n Wild Cancun1.2 mi
    Blvd Kukulkan Km. 25, Cancun
  • Museo Sensorial del Tequila2.4 mi
    Blvd. Kukulcan km 12.5, zona hotelera, Cancun
  • Museo de Arte Popular Mexicano2.5 mi
    Blvd. Kukulcan Km 4, Cancun
  • Playa Tortugas1.6 mi
    Km 6.5, Cancun
  • Playa Marlin2.4 mi
    CancunMexico

Near the hotel

  • Dolphinaris Cancun900 ft
    Blvd. Kukulkan km.25 Zona Hotelera, Cancun
  • Plaza Isla1200 ft
    Zona Hotelera, Cancun
  • Forum Beach Cancun1000 ft
    Blvd. Kukulcan km 9 Zona Hotelera, Cancun

Restaurants nearby

  • Casa Rolandi Cancun1900 ft

    Address: Av. Kukulcan Km. 13.5
    Phone: 998 883 2557

    81% likes this, based on 283 reviews
    Cuisine: Italian, International, Swiss
    Price Range: USD 30 - USD 40

  • The Surfin Burrito2500 ft

    Address: Kukulcan Blvd. Km 9.5
    Phone: 8 83 00 83

    74% likes this, based on 568 reviews
    Cuisine: Mexican

  • Beach House2100 ft

    Address: Blvd. Kukulcan KM 12 Zona Hotelera
    Phone: 9988812664

    83% likes this, based on 30 reviews
    Price Range: USD 22 - USD 42

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Cities nearby

Krystal Cancun Reviews

Guest reviews are submitted by our customers after their stay at Krystal Cancun

Average guest rating

7.0out of 10
Very good
Based on 110 reviews

Rating by category:

Location
9.2
Rooms
8.0
Service
8.8
Value
8.6

Guest reviews

  • Group of friends
    7.8

    Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

  • Older travelers
    8.8

    excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

  • Single
    3.2

    Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

  • Older travelers
    7.4

    Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

    Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

  • Couple
    9.2

    Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

    i little bit difficult to find ice.

  • Single
    10.0

    The view from my room and the friendliness of everyone who works there.

    The room I was in smelled like it had a mildew problem (#1453). Stinky!!

  • Older travelers
    9.6

    The continal Breakfast could hve been better but in general all was plesant

  • Couple
    7.8

    The beach and the swimming pool.

    You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

  • Family with children
    7.8

    Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

    Needs some TLC

  • Older travelers
    8.2

    Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

    Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

  • Single
    6.6

    -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

    -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

  • Couple
    10.0

    If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

    The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

  • Single
    5.0

    It was close to the Cancun conference center. The internet was free in the room.

    The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

  • Couple
    8.8

    The Krystal Cancun was a great price and a great location near all the action.

  • Group of friends
    8.8

    Location was great, rooms were large, and the beach was beautiful

    Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.8 mi
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    1900 ft
  • Beach House
    2100 ft
Beaches
  • Forum Beach Cancun
    1000 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge