I had a decent experience at this hotel. The pool and beach areas were well-maintained and enjoyable, providing a great vibe for relaxation. However, I did encounter some issues with room service, as my meal arrived cold and didn't meet expectations, which was disappointing. It's a suitable choice for short stays, but improvements in dining service would enhance the stay.

Had an amazing time with friends! The location is unbeatable, right in the heart of all the action. We enjoyed the beachfront vibes and appreciated the variety of nearby dining options. Make sure to visit the local bars and restaurants for a taste of the nightlife! Overall, a great spot for fun and relaxation.

We had some issues with the air conditioning in our room, which was a bit frustrating. We had to wait for a maintenance staff to address it, but thankfully it got sorted out eventually.

The beachfront access was amazing! 🌊 The location made everything easy. However, the air conditioning in our room had some issues and took a little while to fix. Overall, it was a nice stay.

Stunning, Stunning, Stunning

From the moment I arrived, the breathtaking ocean views from my Deluxe Room were mesmerizing! The stunning infinity pool felt like a slice of paradise, the perfect spot to unwind with a cocktail in hand. Plus, every sunset was a magical experience that left me in awe!

100% recommend ❤️🌊

Had an awesome time relaxing by the infinity pool and enjoying the beach access during our stay! The spa offered some great treatments, and we loved the lively entertainment at night. Just a heads-up, the Wi-Fi was a bit spotty at times, but it didn't ruin our fun. 😊

100% recommend for a fleeting pause

Comfortable room, delightful service, the cleaning staff was always very pleasant and the amenities like the infinity pool and free wi-fi made our stay enjoyable. It's conveniently located just 25 km from the airport.

Liked everything.

I enjoyed my stay at Krystal in Cancun. The friendly staff, especially at the beach, made the experience memorable. The vibrant atmosphere filled with culture is a highlight. However, the cleanliness issues with the pool detracted from my overall enjoyment.

The beachfront access was absolutely amazing!

The air conditioning in our room struggled to keep things cool.

Luxury Experience Beyond Expectations!

Our stay for three nights in the Sea View Family Studio was a dream come true. We loved the attentive staff at the on-site restaurants. they surprised us with local delicacies that delighted our taste buds. Pro tip, reserve a table by the poolside for a magical sunset dinner!

The beach's stunning white sand and clear waters were unforgettable, while friendly staff helped make our stay pleasant. However, the intense sales pressure during the timeshare presentation was overwhelming.

It was just a nice choice for a weekend adventure in Cancun with a good price-quality ratio. The food was surprisingly good, much better than I expected!

The beachfront location blew me away. the views were stunning and perfect for chilling out. The proximity to the beach made it easy to spend my days by the water. However, I faced numerous issues during my stay. The air conditioning wasn't working properly in my room, which caused some discomfort. I had to wait for maintenance that took longer than expected to resolve it. The breakfast selection was pretty disappointing, especially lacking hearty options like bacon or sausage. Some staff members were friendly, but I encountered a few who seemed a bit overwhelmed, particularly at the front desk, causing delays in service. The room itself had some cleanliness issues, and I noticed a lingering odor that wasn't pleasant. Overall, there were enjoyable moments, but also a fair few hurdles that made my stay less than perfect.

great access to nightlife and stunning beach views

I loved how close the hotel was to some of the best nightlife, with popular spots like Mandala Beach Club and Daddy'O just a short stroll away. The beach was simply gorgeous and perfect for relaxing walks at sunset. the room had a fantastic ocean view that made my mornings extra special, ideal for single travelers looking to explore the city and enjoy a slice of beach life.

The stay was enjoyable, especially given the beautiful ocean view from our Deluxe Room. The location was perfect, as it was close to nightlife options like Mandala Nightclub and Coco Bongo. Overall, a decent experience considering the price.

I loved the stunning ocean view from my room. The pool was amazing, perfect for chilling out. They also had an awesome surfing school nearby, which was a blast! Definitely check out the snack bar for the best fried tacos.

Felt so at home, no complaints.