Krystal Cancun

Boulevard Kukulcan Km 9 Lote 9 Y 9A Zona Cancun 77, Cancun, Mexico, 77500show map
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Highlights
TripAdvisor Traveler Rating
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TripAdvisor Traveler Rating
86of 190 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

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Overview

With a view of the Caribbean Sea, Krystal Cancun boasts a panoramic setting in vicinity of Cancun Convention Center. The hotel was renovated in 2012 and consists of 8 floors. The hotel has 453 rooms and features storage for belongings, a souvenir store and a hairdresser on-site.

The property is conveniently placed in the middle of Cancun. Delphinus is 16 km from this hotel.

Exhibition centres and convention centres are minutes walk away from the tranquil hotel.

Guests can get to Cancun International airport in about 25 minutes' drive.

Rooms

Rooms at the resort are equipped with a mini-bar, a personal safe and a writing desk. Rooms of this hotel overlook the lagoon. The rooms feature marble flooring and Mexican interior.

Eat & Drink

It serves a daily buffet breakfast on-site. Guests will enjoy a variety of authentic dishes at the lobby Las Velas restaurant. The 24-hour bar offers a selection of coffee and cocktails. Offering various dining options, Casa Rolandi Cancun and Beach House are about 10-minute walk away.

All visitors are offered a full breakfast for a fee. 

Services

Guests are welcome to rent cars on site.

Relax

The hotel provides a nightclub, an outdoor pool area and a shared lounge as well as steam baths, Turkish bath and massage services. Scuba diving, jet skiing and beach volleyball along with a gym and a fitness centre ensure guests' active pastime.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Private swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Scuba diving
  • Water skiing
  • Volleyball
  • Golf course
  • Billiard tables
  • Table tennis

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Private swimming pool
  • Outdoor swimming pool
  • Beach access
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view
  • Ocean view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Free toiletries
  • Lighted makeup mirror

Media

  • Flat-screen TV
  • Internet television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 5 yearsExisting beddingFREEExtra bedAll children6 - 12 yearsExtra bedAll children13 - 17 yearsExtra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
show map
  • Nearby
  • Restaurants
  • City landmarks
The City NightclubThe City Nightclub1400 ft
Cancun Convention CenterCancun Convention Center700 ft
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Casa Rolandi CancunCasa Rolandi Cancun1800 ftAv. Kukulcan Km. 13.5
Beach HouseBeach House2000 ftBlvd. Kukulcan KM 12 Zona Hotelera
The Surfin BurritoThe Surfin Burrito2400 ftKukulcan Blvd. Km 9.5
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La Isla Shopping MallLa Isla Shopping Mall2.0 mi
Kukulcan MallKukulcan Mall2.6 mi
Backstage TheatreBackstage Theatre2.8 mi
Plaza Las AmericasPlaza Las Americas5.1 miAv. Tulum 260
Mercado 28 Mercado 28 6.1 minorth of the Coba and Tankah intersection AV. 5 C.20 Y 22 Nte. 29-A
Beto Avila StadiumBeto Avila Stadium6.1 miMza 4 Supmza 21 Av. Circuito Mayapan s/n L 4
Mercado 23 Mercado 23 6.1 mi CancunMexico
Wet\'n Wild Cancun Wet\'n Wild Cancun 8.8 miBlvd Kukulkan Km. 25 Zona Hotelera
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Getting around
Airports
Cancun International (CUN)10.9 mi
Playa Del Carmen (PCM)41.6 mi
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.4
Very goodbased on 321 reviews

Rating by category:

9.0
Location
6.3
Rooms
7.0
Service
  • 8.8
    Superb

    The incredible view, the beds are very comfortable and very good service is provided. For a business trip, the location is unbeatable. You can see that the hotel has been remodeled, so it has a more modern look.

    The bathroom WC, but it has many defects, especially design: The only light that the bathroom has is just above the sink and the part has the mirror, the hairdryer and what is necessary for personal grooming, is the darkest point of the bathroom. The shower, instead of a curtain or a complete gate, has a half glass door that hinders much more than it serves, plus I had to use the amenities tray, since the shower does not have any shelves.

  • 7.4
    Very good

    We only stayed in the hotel for the first 3 nights upon our arrival to Mexico. The hotel is very good located, since it is in the heart of the Zona Hoteliera, close to all facilities, the citz of Cancun, as well as to the night life. The beach of the hotel is very nice and you can practically walk to the beach from your terrace. The room is simply, but nicely decorated - in a modern style. It was clean, the beds were firm enough.

    Our room was located in the far end of the hotel (to the right side), very close to the neighbouring night club which has a big pool party every Tuesday - it was just the night when we arrived completelly exhausted and were trying to get some sleep. But it was really just the Tuesday as we were also told at the reception. So try not to get a room in that part of the hotel (or joint the pool party :), since the hotel is quite big and has a lot of rooms.

  • 8.2
    Fabulous

    the location is Great

    It wasnt so clean...

  • 7.8
    Fabulous

    Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

  • 8.8
    Superb

    excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

  • 3.2
    Guest rating

    Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

  • 7.4
    Very good

    Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

    Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

  • 9.2
    Superb

    Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

    i little bit difficult to find ice.

  • 10.0
    Exclusive

    The view from my room and the friendliness of everyone who works there.

    The room I was in smelled like it had a mildew problem (#1453). Stinky!!

  • 9.6
    Exclusive

    The continal Breakfast could hve been better but in general all was plesant

  • 7.8
    Fabulous

    The beach and the swimming pool.

    You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

  • 7.8
    Fabulous

    Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

    Needs some TLC

  • 8.2
    Fabulous

    Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

    Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

  • 6.6
    Good

    -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

    -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

  • 10.0
    Exclusive

    If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

    The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

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Highlights
TripAdvisor Traveler Rating
read all 5970 verified reviews
TripAdvisor Traveler Rating
86of 190 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 5 yearsExisting beddingFREEExtra bedAll children6 - 12 yearsExtra bedAll children13 - 17 yearsExtra bed
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Cancun International (CUN)10.9 mi
Playa Del Carmen (PCM)41.6 mi
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room